Definitions
Client: any professional or individual who is legally capable within the meaning of Articles 1123 et seq. of the French Civil Code, or any legal entity, who visits the Website subject to these general terms and conditions.
Services: https://www.hotellemosaique.com makes available to Clients:
Content: all elements constituting the information present on the Website, in particular texts, images, and videos.
Client information: hereinafter referred to as "Information(s)", corresponding to all personal data that https://www.hotellemosaique.com may hold for the management of your account, customer relationship management, and for analytical and statistical purposes.
User: any internet user who connects to and uses the aforementioned website.
Personal information: "Information that allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies" (Article 4 of French Law No. 78-17 of 6 January 1978).
The terms "personal data", "data subject", "processor" and "sensitive data" have the meaning defined by the General Data Protection Regulation (GDPR: No. 2016-679).
1. Website Presentation.
Pursuant to Article 6 of French Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, users of the website https://www.hotellemosaique.com are informed of the identity of the various parties involved in its creation and monitoring:
- Owner: SARL La Maison des Vendangeurs — VAT number: FR 58 808 861 934 — 5 Rue Paul Louis Courier, 11100 Narbonne, France
- Publication manager: The Manager — francisco@hotellemosaique.com
- The publication manager is a natural person.
- Host: to be completed
2. General Terms of Use of the Website and Services Offered.
The Website constitutes a work protected by the provisions of the French Intellectual Property Code and applicable international regulations. The Client may not in any way reuse, assign or exploit for their own account all or part of the elements or works of the Website.
Use of the website https://www.hotellemosaique.com implies full and unreserved acceptance of the general terms of use described below. These terms of use may be modified or supplemented at any time; users of https://www.hotellemosaique.com are therefore invited to consult them regularly.
This website is normally accessible to users at all times. A temporary interruption for technical maintenance may however be decided by https://www.hotellemosaique.com, which will endeavour to inform users of the dates and times of the work in advance. The website https://www.hotellemosaique.com is updated regularly. Similarly, the legal notices may be modified at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible.
3. Description of Services Provided.
The website https://www.hotellemosaique.com aims to provide information about all of the company's activities. https://www.hotellemosaique.com endeavours to provide information on the website that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies or deficiencies in updates, whether caused by itself or by third-party partners who supply it with this information.
All information on the website https://www.hotellemosaique.com is provided for information purposes only and is subject to change. Furthermore, the information on the website https://www.hotellemosaique.com is not exhaustive. It is provided subject to modifications made since it was put online.
4. Contractual Limitations on Technical Data.
The website uses JavaScript technology. The website cannot be held liable for material damage related to the use of the site. Furthermore, the user of the website undertakes to access the site using recent equipment, free of viruses and with an up-to-date latest-generation browser. The website https://www.hotellemosaique.com is hosted by a service provider within the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679).
The aim is to provide a service that ensures the best possible accessibility rate. The host ensures the continuity of its service 24 hours a day, every day of the year. It nevertheless reserves the right to interrupt the hosting service for the shortest possible periods, particularly for maintenance purposes, infrastructure improvements, infrastructure failures, or if the services generate abnormal traffic.
https://www.hotellemosaique.com and the host cannot be held liable in the event of malfunctions of the internet network, telephone lines or computer and telephone equipment, in particular in the event of network congestion preventing access to the server.
5. Intellectual Property and Counterfeiting.
https://www.hotellemosaique.com is the owner of the intellectual property rights and holds the usage rights for all elements accessible on the website, including texts, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication or adaptation of all or part of the elements of the website, by any means or process whatsoever, is prohibited without the prior written authorisation of https://www.hotellemosaique.com.
Any unauthorised use of the website or any of the elements it contains will be considered as constituting an infringement and prosecuted in accordance with the provisions of Articles L.335-2 et seq. of the French Intellectual Property Code.
6. Limitations of Liability.
https://www.hotellemosaique.com acts as the publisher of the website. https://www.hotellemosaique.com is responsible for the quality and veracity of the Content it publishes.
https://www.hotellemosaique.com cannot be held liable for direct or indirect damage caused to the user's equipment when accessing the website https://www.hotellemosaique.com, whether resulting from the use of equipment that does not meet the specifications indicated in point 4, or from the occurrence of a bug or incompatibility.
https://www.hotellemosaique.com may also not be held liable for indirect damage (such as loss of market or loss of opportunity) resulting from use of the website https://www.hotellemosaique.com. Interactive spaces (the possibility of asking questions in the contact area) are available to users. https://www.hotellemosaique.com reserves the right to delete, without prior notice, any content posted in this space that would contravene applicable law, in particular the provisions relating to data protection. Where applicable, https://www.hotellemosaique.com also reserves the right to hold the user civilly and/or criminally liable, in particular in the case of racist, offensive, defamatory or pornographic messages, regardless of the medium used (text, photograph, etc.).
7. Personal Data Management.
The Client is informed of the regulations concerning marketing communications, the French Law of 21 June 2014 on confidence in the digital economy, the French Data Protection Act of 6 August 2004, and the General Data Protection Regulation (GDPR: No. 2016-679).
7.1 Parties responsible for collecting personal data
For Personal Data collected as part of the creation of the User's personal account and their browsing on the Website, the data controller is: SARL La Maison des Vendangeurs. https://www.hotellemosaique.com is represented by the Manager, its legal representative.
As the controller of the data it collects, https://www.hotellemosaique.com undertakes to comply with the current legal framework. In particular, it is the Client's responsibility to establish the purposes of its data processing, to provide its prospects and clients, from the collection of their consent, with complete information on the processing of their personal data and to maintain a register of processing operations that accurately reflects reality. Whenever https://www.hotellemosaique.com processes Personal Data, https://www.hotellemosaique.com takes all reasonable steps to ensure the accuracy and relevance of the Personal Data in relation to the purposes for which https://www.hotellemosaique.com processes it.
7.2 Purpose of data collected
https://www.hotellemosaique.com may process all or part of the data:
- to enable browsing on the Website and the management and traceability of services and products ordered by the user: connection and site usage data, billing, order history, etc.
- to prevent and combat computer fraud (spamming, hacking, etc.): computer equipment used for browsing, IP address, password (hashed)
- to improve browsing on the Website: connection and usage data
- to conduct optional satisfaction surveys on https://www.hotellemosaique.com: email address
- to conduct communication campaigns (SMS, email): telephone number, email address
https://www.hotellemosaique.com does not sell your personal data, which is therefore only used out of necessity or for statistical and analytical purposes.
7.3 Right of access, rectification and objection
In accordance with current European regulations, users of https://www.hotellemosaique.com have the following rights:
- right of access (Article 15 GDPR) and rectification (Article 16 GDPR), updating and completion of Users' data; right to lock or delete Users' personal data (Article 17 GDPR), when it is inaccurate, incomplete, equivocal, outdated, or when its collection, use, disclosure or retention is prohibited
- right to withdraw consent at any time (Article 13-2c GDPR)
- right to restriction of processing of Users' data (Article 18 GDPR)
- right to object to processing of Users' data (Article 21 GDPR)
- right to portability of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (Article 20 GDPR)
- right to define what happens to Users' data after their death and to choose to whom https://www.hotellemosaique.com must communicate (or not) their data to a third party they have previously designated
- As soon as https://www.hotellemosaique.com becomes aware of the death of a User and in the absence of instructions from them, https://www.hotellemosaique.com undertakes to destroy their data, unless its retention is necessary for evidentiary purposes or to comply with a legal obligation.
If the User wishes to know how https://www.hotellemosaique.com uses their Personal Data, to request its rectification or to object to its processing, the User may contact https://www.hotellemosaique.com in writing at the following address:
- SARL La Maison des Vendangeurs – DPO
- 5 Rue Paul Louis Courier, 11100 Narbonne, France.
- In this case, the User must indicate the Personal Data they would like https://www.hotellemosaique.com to correct, update or delete, identifying themselves precisely with a copy of an identity document (national identity card or passport).
Requests for deletion of Personal Data will be subject to the obligations imposed on https://www.hotellemosaique.com by law, in particular with regard to the retention or archiving of documents. Finally, users of https://www.hotellemosaique.com may file a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes).
7.4 Non-disclosure of personal data
https://www.hotellemosaique.com undertakes not to process, host or transfer the Information collected on its Clients to a country located outside the European Union or recognised as "inadequate" by the European Commission without first informing the client. Nevertheless, https://www.hotellemosaique.com remains free to choose its technical and commercial subcontractors on condition that they provide sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).
https://www.hotellemosaique.com undertakes to take all necessary precautions to preserve the security of the Information and in particular to ensure that it is not communicated to unauthorised persons. However, if an incident affecting the integrity or confidentiality of Client Information comes to the attention of https://www.hotellemosaique.com, it must inform the Client as soon as possible and communicate the corrective measures taken. Furthermore, https://www.hotellemosaique.com does not collect any "sensitive data".
The User's Personal Data may be processed by subsidiaries of https://www.hotellemosaique.com and subcontractors (service providers), exclusively for the purposes of this policy.
Within the limits of their respective powers and for the purposes recalled above, the main persons likely to have access to the data of users of https://www.hotellemosaique.com are principally the agents of our customer service department.
8. Incident Notification
Despite all efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. We cannot therefore guarantee absolute security. If we became aware of a security breach, we would notify affected users so that they could take appropriate action. Our incident notification procedures take into account our legal obligations, whether at national or European level. We are committed to fully informing our clients of all matters relating to the security of their account and to providing them with all the information necessary to help them comply with their own regulatory reporting obligations.
No personal information of users of the website https://www.hotellemosaique.com is published without the user's knowledge, exchanged, transferred, assigned or sold on any medium to third parties. Only the hypothesis of a takeover of https://www.hotellemosaique.com and its rights would allow the transmission of such information to the potential acquirer who would in turn be bound by the same obligation of conservation and modification of data with regard to users of the website https://www.hotellemosaique.com.
Security
To ensure the security and confidentiality of Personal Data, https://www.hotellemosaique.com uses networks protected by standard devices such as firewalls, pseudonymisation, encryption and passwords.
When processing Personal Data, https://www.hotellemosaique.com takes all reasonable measures to protect it against loss, misuse, unauthorised access, disclosure, alteration or destruction.
9. Hyperlinks, Cookies and Internet Tags
The website https://www.hotellemosaique.com contains a number of hyperlinks to other sites, set up with the authorisation of https://www.hotellemosaique.com. However, https://www.hotellemosaique.com does not have the ability to verify the content of the sites visited in this way and will consequently accept no liability in this regard.
Unless you decide to disable cookies, you accept that the site may use them. You may disable these cookies at any time free of charge using the deactivation options available to you and described below, it being understood that this may reduce or prevent access to all or part of the services offered by the site.
9.1. COOKIES
A "cookie" is a small piece of information sent to the User's browser and saved on the User's device (e.g. computer, smartphone) (hereinafter "Cookies"). This file includes information such as the User's domain name, the User's internet service provider, the User's operating system, and the date and time of access. Cookies cannot in any way damage the User's device.
https://www.hotellemosaique.com may process information about the User's visit to the Website, such as the pages consulted and searches carried out. This information enables https://www.hotellemosaique.com to improve the content of the Website and the User's browsing experience.
Since cookies facilitate browsing and/or the provision of services offered by the Website, the User may configure their browser to allow them to decide whether or not to accept cookies, so that cookies are saved on their device or, on the contrary, are rejected, either systematically or depending on the issuer. The User may also configure their browser software so that acceptance or refusal of cookies is offered to them on a case-by-case basis, before a cookie is likely to be saved on their device. https://www.hotellemosaique.com informs the User that, in this case, some of their browser software's features may not be available.
If the User refuses to save cookies on their device or browser, or if the User deletes those already saved there, the User is informed that their browsing and experience on the Website may be limited. This may also be the case when https://www.hotellemosaique.com or one of its service providers cannot recognise, for technical compatibility purposes, the type of browser used by the device, the language and display settings, or the country from which the device appears to be connected to the Internet.
Where applicable, https://www.hotellemosaique.com declines all liability for the consequences related to the degraded functioning of the Website and any services offered by https://www.hotellemosaique.com, resulting from (i) the User's refusal of cookies (ii) the inability of https://www.hotellemosaique.com to save or consult the cookies necessary for their operation due to the User's choice. The configuration of each browser is different for managing cookies and the User's choices. It is described in the browser's help menu, which will allow the User to find out how to change their cookie preferences.
At any time, the User may choose to express and change their cookie preferences. https://www.hotellemosaique.com may also call on the services of external service providers to help collect and process the information described in this section.
Finally, by clicking on the icons dedicated to social networks Twitter, Facebook, LinkedIn and Google Plus appearing on the https://www.hotellemosaique.com website or in its mobile application, and if the User has accepted the deposit of cookies by continuing to browse the website or mobile application of https://www.hotellemosaique.com, Twitter, Facebook, LinkedIn and Google Plus may also deposit cookies on your devices (computer, tablet, mobile phone).
These types of cookies are only deposited on your devices subject to your consent, by continuing to browse the website or mobile application of https://www.hotellemosaique.com. At any time, however, the User may withdraw their consent to https://www.hotellemosaique.com depositing this type of cookie.
Article 9.2. INTERNET TAGS
https://www.hotellemosaique.com may occasionally use internet tags (also known as "tags", or action tags, one-pixel GIFs, transparent GIFs, invisible GIFs and one-to-one GIFs) and deploy them through a partner specialising in web analytics who may be located (and therefore store the corresponding information, including the User's IP address) in a foreign country.
These tags are placed both in online advertisements enabling internet users to access the Website, and on the various pages of the Website.
This technology enables https://www.hotellemosaique.com to evaluate visitors' responses to the Website and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the use of this Website by the User.
The external service provider may collect information about visitors to the Website and other websites through these tags, compile reports on Website activity for https://www.hotellemosaique.com, and provide other services relating to the use of the Website and the internet.
10. Applicable Law and Jurisdiction.
Any dispute relating to the use of the website https://www.hotellemosaique.com is subject to French law. Except where the law does not permit, exclusive jurisdiction is attributed to the competent courts of NARBONNE.